Service questions
What are the benefits of BetterStays?
Because of our extensive experience and that we have everything in-house we can manage a room cost efficiently. You don't need all kinds of expensive software packages and staff, think reception, communication, booking management, we provide it all.
What are costs of BetterStays?
Click here for rates on our service page. These are starting prices. each hotel, vacation park & bed and breakfast room is unique, so we know that one price does not fit all. Contact us today and receive a no obligation quote from us.
Is cleaning included?
No, we unfortunately do not provide the cleaning.
We do recommend some good cleaning companies. We are happy to help and advise you!
Do you also supply linen?
Yes, we supply and wash linen. We are affiliated with a linen laundry & supplier. It is currently only possible to lease this the combine incl. washing.
Do I have to pay tourist tax or do you remit it?
We do not remit the tourist tax for you. You must remit the tourist tax yourself.
When will we be paid out?
Payouts vary by rental channel.
Booking.com only pays out one week after the guest checks out.
Airbnb this is three days after check-in.
For all other channels, this is weekly.
Guest questions
How does your reception work?
Instead of an on-site reception, we are an online reception. Our front desk is available to you and your guests 24/7. We are available by phone, guest app and email.
Do you also verify the guests?
Before arrival we collect all the important data of the guest that you need e.g. copy of passport, name, address and arrival times. Only after the guest has verified online will the guest get access to the room. Also, the verification process is fully customizable.
What happens when guests are a nuisance?
We rarely experience nuisances. In case of a nuisance, we will contact the guest right away. We are available 24/7 in case of emergencies, problems & nuisances. It is also possible to contact your guests yourself. You can always view his or her details.
There is damage caused by a guest. Am I insured for this?
Through some rental channels you are insured, but not all. It is certainly wise to purchase contents & buildings insurance and also have deposit set up by us. For more information contact us and we will be happy to assist you.
My guest locked himself out and lost his code.
Of course, this is annoying and can happen. We are available 24/7 and can remotely, after verifying his or her information, grant access to the room again.